Help & Instructions

In here you find help and instructions for using the online services of Santa Claus Office conveniently. Please check instructions below and for further information check FAQ section or email us with your further questions to

Downloading My Photos And Video from Santa Claus Office

Please note that the download starts as you click the download link. Note that the HD quality video takes a lot of disk space and time to download, to offer you the best possible quality.

  1.  Use your computer or phone browser to go to website.
  2. Choose “my photos and videos” section.
  3.  Insert your email address and YOUR ELF CODE you got from Santa Claus Office, written in your card, into the sections offered.
  4. Choose if you want to receive marketing messages or not.
  5. Click  “View Images”.
  6. Now you should be able to view teaser of your photos and video and see the links to the original photos on the right.
  7. Clicking the photo and/or video link will start the download automatically to your device.
  8. Photos and videos will download to your computer and you may find them in the sections “downloads” from your computer or other device.

If you have any problems, please feel free to contact us via e-mail: and we come back with further help as soon as possible.

My Video – How to Download and View Videos From Santa Claus Office

If you have problems to download or view the video on your mobile device, you can to download and play the video to your device by using other app, for example VLC. Please note that you can also always download and play the video by using Windows or OSX or watch the video from the site.

How To Play A Video File From By Using VLC for Android App

You can get “VLC for Android” from the Google Play store by searching “VLC for Android” or from Google Play Store in here .

  1. From “Your photos and videos” page, click the “Video” link. Video will be downloaded, but it might not run on your device. If you want to watch the downloaded video with your device, follow the instructions below:
  2. Open VLC for Android
  3. Click “Video”
  4. Find your video from the list.
  5. Tap the video and watch your meeting with Santa Claus.

How To Download a Video File from On iOS 

Please update your device’s iOS to the newest version and you should be able to download the video file.

1. Open the Files -app

2. Create new folder locally in your iPhone and name it ie. Santa

3. Go to and navigate through Menu to My Photos & Videos
4. Sign in with your email and your own Elf -code
5. Turn your phone horizontally
6. Click the video open and from the upper left corner choose the video to view in small size
7. Now you’ll be able to see on the upper right section the Share -button, press the Share -button and choose Save to Files
8. Navigate to the Santa -folder you just created
9. Press Save and now the video is in the Files -app in the folder you just created