Help & Instructions

In here you find help and instructions for using the online services of Santa Claus Office conveniently. Please check instructions below and for further information check FAQ section or email us with your further questions to

My Photos And Video from Santa Claus Office

Please note that the download starts directly when you click the link. When downloading video, note that the HD quality video takes some space and time to download, to offer you the best possible quality.

  1.  Use your computer or phone browser to go to website.
  2. Choose “my photos and videos” section.
  3.  Insert your email address and the code you got from Santa Claus Office, written in your card, into the sections offered.
  4. Choose if you want to receive marketing messages or not.
  5. Click on the tab that reads “View Photos”.
  6. Now you should be able to view teaser of your photo and video and see the links to the original photos on the right.
  7. Clicking the photo and/or video link will start the download automatically.
  8. Photos and videos will download to your computer and you may find them in the sections “downloads” from your computer or other device.

If you have any problems, please feel free to contact us via e-mail: and we come back with further help as soon as possible.

My Video – How to Download and View Videos From Santa Claus Office

If you have problems to download or view the video on your mobile device, you can to download and play the video to your device by using other app, for example VLC. Please note that you can also always download and play the video by using Windows or OSX or watch the video from the site.

How To Play A Video File From By Using VLC for Android App

You can get “VLC for Android” from the Google Play store by searching “VLC for Android” or from Google Play Store in here .

  1. From “Your photos and videos” page, tap the “Video” link. Video will be downloaded, but it might not run on your device. If you want to watch the downloaded video with your device, follow the instructions below:
  2. Open VLC for Android
  3. Find your video from the list.
  4. Tap the video and watch your meeting with Santa Claus.

How To Download a Video File from On iOS 

You can get VLC for iOS from the appstore by searching “VLC for iOS” or from Apple Store in here. . When you have the app ready, you may follow the instructions below:

  1. From “Your photos and videos” page, tap the “Video” link. Safari will open the video, but it might not start playing. If you want to download the video to your device’s memory, do the following steps.
  2. Tap the “share” -button (a rectangle with a arrow pointing upwards from it).
  3. From the share-menu, tap “Copy”
  4. Open VLC for iOS app.
  5. Tap menu icon (A white traffic cone) at the top left corner.
  6. Tap “Downloads” menu. Download menu opens.
  7. In Download menu, tap “Download” and wait for download to finish.
  8. After finishing the download, tap the menu icon again.
  9.  Tap “All files”.
  10. In All files -menu, tap “Edit” at the top right corner.
  11.  Select a downloaded video by tapping the circle on the left.
  12. Tap the share button at the bottom right corner.
  13. Choose “Save Video”.
  14. You should be now able to view your video in your Photos app.

How To Log In And Play Around In Santa’s Elf Club

When you purchased your Santa’s Elf Club membership or gave it as a present, the confirmation email and your account includes now a Club code, with which you can log in and view the content. Click the link in the website, email or your account, and follow the instructions.

  1. Click the log in link and insert Elf Club code to the box reserved it.
  2. Click again “log in” and you’ll get in.
  3. View the latest video and see extra material.
  4. If you want to view your account details, you may do that in “my account” section of Santa Claus Office website.

Every month, we send you an update email with a link to the newest adventure.