Frequently asked Questions

FAQ – Frequently Asked Questions


Q: When is Santa Claus Office open?

A: Santa Claus and his elves welcome you to his office every day of the year; exact opening hours may be found here.

Q: Does it cost something to meet Santa?

A: No, meeting Santa is free every day of the year.

Q: Where is Santa Claus Office and how can I get there?

A: Santa Claus Office is located in Santa Claus Village, Arctic Circle, Lapland; 8 km from Rovaniemi city centre; more info here.

Q: Can I take photos? 

A: Using your own cameras, phones and other recording gadgets is prohibited; however our photographer elf is ready to capture your visit and meeting with Santa in photos and video; your photos you may find later here.

Q: Where can I get my photos and videos?

A: After your meeting with Santa Claus You will receive an elf code card. With this card the Elves will show you Your photos and video. You can purchase them on spot in Santa Claus Office. Photos are available also online. Please note that the code will expire after 400 days of Your visit and photos will be deleted from our files.

Q: Do I need to book my visit with Santa beforehand?

A: No, it is not possible to book your visit time. If there is a queue, everybody waits for their turn to meet Santa Claus.

For tour operator group bookings during Christmas season please contact us:

Q: Can I take my pets with me? 

A: Everyone, even our hairy friends, are more than welcome to visit Santa Claus.

Q: Is Santa Claus Office Accessible by wheelchair?

A: Yes, Santa Claus Office is accessible with wheelchair too and we do our best to accommodate everyone’s need.

Q: I would like to interview Santa Claus, is that possible and how?

A: Media are more than welcome to Santa Claus Office; please book your special media visit in advance, email us directly

Q: How do I view and download photos and videos?

A: You can view and download your photos and video from our website with just a few clicks. Please see instructions and further help for downloading the content in here.

Q: Where can I book activities in Santa Claus Village?

A: There is no central booking system in Santa Claus Village, so please contact the activity provider directly. Information about Santa Claus Village and the companies you find here.