FAQ – Frequently Asked Questions
Q: When is Santa Claus Office open?
A: Santa Claus and his elves welcome you to his office every day of the year; exact opening hours may be found here.
Q: Does it cost something to meet Santa?
A: No, meeting Santa is free every day of the year; more info here.
Q: Where is Santa Claus Office and how can I get there?
A: Santa Claus Office is located in Santa Claus Village, Arctic Circle, Lapland; 8 km from Rovaniemi city centre; more info here.
Q: Can I take photos?
A: To keep the magic alive, using your own cameras, phones and other recording gadgets is prohibited; however our photographer elf if ready to capture your visit and meeting with Santa in photos and video; your photos you may find later here .
Q: Where can I get my photos and videos?
A: Our elves are ready to show you your photos and videos right after your visit; you may preview them right away and get your own right there and online later on.
Q: Do I need to book my visit with Santa beforehand?
A: No, you don’t need to book time; nevertheless, if you are a big family or group, we recommend you to let us know so our elves can better prepare a convenient visit for you and others, especially during the busy Christmas season; you can email us to firstname.lastname@example.org For group bookings please also e-mail us to email@example.com.
Q: Can I take my pets with me?
A: Everyone, even our hairy friends, are more than welcome to visit Santa Claus.
Q: Is Santa Claus Office Accessible by wheelchair?
A: Yes, Santa Claus Office is accessible with wheelchair too and we do our best to accommodate everyone’s need.
Q: I would like to interview Santa Claus, is that possible and how?
A: Media are more than welcome to Santa Claus Office; please book your special media visit in advance, email us directly firstname.lastname@example.org.
Q: How do I view and download photos and videos?
A: You can view and download your photos and video from our website with just a few clicks. Please see instructions and further help for downloading the content in here.