Frequently asked Questions

FAQ – Frequently Asked Questions


Q: When is Santa Claus Office open?

A: Santa Claus and his elves welcome you to his office every day of the year; exact opening hours may be found here.

Q: Does it cost something to meet Santa?

A: No, meeting Santa is free every day of the year; more info here.

Q: Where is Santa Claus Office and how can I get there?

A: Santa Claus Office is located in Santa Claus Village, Arctic Circle, Lapland; 8 km from Rovaniemi city centre; more info here.

Q: Can I take photos? 

A: To keep the magic alive, using your own cameras, phones and other recording gadgets is prohibited; however our photographer elf if ready to capture your visit and meeting with Santa in photos and video; your photos you may find later here .

Q: Where can I get my photos and videos?

A: Our elves are ready to show you your photos and videos right after your visit; you may preview them right away and get your own right there and online later on.

Q: Do I need to book my visit with Santa beforehand?

A: No, you don’t need to book time; nevertheless, if you are a big family or group, we recommend you to let us know so our elves can better prepare a convenient visit for you and others, especially during the busy Christmas season; you can email us to  For group bookings please also e-mail us to

Q: Can I take my pets with me? 

A: Everyone, even our hairy friends, are more than welcome to visit Santa Claus.

Q: Is Santa Claus Office Accessible by wheelchair?

A: Yes, Santa Claus Office is accessible with wheelchair too and we do our best to accommodate everyone’s need.

Q: I would like to interview Santa Claus, is that possible and how?

A: Media are more than welcome to Santa Claus Office; please book your special media visit in advance, email us directly

Q: How do I view and download photos and videos?

A: You can view and download your photos and video from our website with just a few clicks. Please see instructions and further help for downloading the content in here.