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How to download your photos and videos online

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1. Use your computer or phone browser to go to

2. On the right-hand side click on “Register

3. Enter your email address where it reads “Email address

4. Choose a password and enter it in the “Password” section

5. If you have purchased a download and you have a code, you can enter the code where it reads “Do you have a photo or video code? You can add a code here.”

6. Read the terms and conditions and click the box “I have read and agree terms and conditions”.

7. Click on the tab that reads “Me & Santa”. Now you should be able to view your photo and video. If you cannot see any photos or videos, enter your code using the “Add code” button.

8. Using the “Download” button you can save a copy of the photo or video for yourself.

9. Using the “Share” button you can share a copy of the photo or video for your friends.


10. After your visit you have 30 days to register for the service for the first time. After registering your pictures and videos will be stored in our archives for 365 days following your visit.

11. If you had a group photo, the same code may be used by different people in your group.

If you have any problems, please feel free to contact us via e-mail:

This post is also available in: Finnish, Italian